KEY PERFORMANCE INDICATORS:

Describe the importance of a Key Performance Indicator in a restaurant business?

LIST OF KPI's currently in your business

Key Performance Indicator	Measurement
Customer Service
Bookings	Number of bookings by internet? Number of bookings missed
Complaints/compliments/feedback	Number of blogs/feedback
Loyalty	Track by email bookings or otherwise?
Food Preparation
Standard of Hygiene	Checking goods or health inspector
Meals per hour
Staff
Staff Retention

SWOT analysis SW (internal) OT (external)

STRENGTHS (internal within your company) What are the strengths in opening up this new caf?	WEAKNESS (internal within your company)
OPPORTUNITIES (external to your company)	THREATS (external to your company)