Key performance indicators social and environmental performance Upper Crust Pizza Ltd is a profitable business that has been run for many years. The chairman of the board of directors is Simon Strange who built the company from nothing to the successful public company it now is. As he gets close to retirement Simon wants to ensure his legacy includes social and environmental success as well as the financial success that he has enjoyed. Simon is considering how the organization can improve the welfare of the staff, better look after customers, and improve how it interacts with the wider community and the environment.

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Considering staff, customers, the wider community and the environment suggest Key Performance Indicators that might be used to improve social and environmental performance.