Key Terms problem solving 5 heuristics 6 verbaliteracy visualiteracy 6 computational thinking 7 Interpretive sits 7 new media 7 social intelligence & Cross-cultural competency 8 corporate social responsibility (CSR) professionalism business etiquette 9 Internal-operational communication 12 extema operational communication personal communication 14 formal network 14 genres 15 informal network 16 grapevine 16 organizational culture 17 larger communication context 18 conmunkators' relationship 18 organizacional contexts 19 professional contexts 19 personal contexts 19 recursive process 20 by passing 22 Critical Thinking Questions 1. Why do you think employers value transferable skills more highly now than in the post? What changes in business over the last 20 years or so might account for this change? L01 2. " there's no definitive solution, then all ways of handing a business communication problem are equally good. Using the discussion of business communication problem solving in this chapter, explain why this statement is false LO2 3. In what ways is imagination important in business in business communication? LO2, O3 4. Think of a time when insufficient verbal skills on the part of some one in the workplace or in the public sphere led to a negative result. What kind of wording mistake did this person make, and what kind of damage did t cause? LO3 5. Think of or find an example of a time when someone used a visual effectively to make a point Why does the visual work so much better than words, or words alone? L03 6. Think back through your work history and any team projects you've been on, and identify someone who, in your opinion, was a great team player. What qualities and skills made this person sful at working with others? L03 7. To get a feel for the importance of media literacy on the part of business communicators, make a list of all the information technologies (devices, media platforms, and applications) that you've used over the last two years. What kind of knowledge is required to be able to use each of these technologies wel? LO 3 8. "People need to leave the cultures and values at the door when they come to work and just do business. Discuss the possible merits and flaws of this attitude.LO3 9. How might people's definition of professional behavior" depend on which industry or type of company they're in? L04 10. "Never mix business with personal matters-just leads to damaged relationships, poor bus ness decisions, or both" in what ways might this be a fair statement? In what ways is it unwise advice? LOS 11. Describe the formal communication network in an organization, division, or department with which you are familiar (preferably a simple one. Discuss why you think the communi. cation network has taken this form and how successfully it seems to meet the business's needs. LOS CHAPTER 1 Key Terms problem solving 5 heuristics 6 verbaliteracy visualiteracy 6 computational thinking 7 Interpretive sits 7 new media 7 social intelligence & Cross-cultural competency 8 corporate social responsibility (CSR) professionalism business etiquette 9 Internal-operational communication 12 extema operational communication personal communication 14 formal network 14 genres 15 informal network 16 grapevine 16 organizational culture 17 larger communication context 18 conmunkators' relationship 18 organizacional contexts 19 professional contexts 19 personal contexts 19 recursive process 20 by passing 22 Critical Thinking Questions 1. Why do you think employers value transferable skills more highly now than in the post? What changes in business over the last 20 years or so might account for this change? L01 2. " there's no definitive solution, then all ways of handing a business communication problem are equally good. Using the discussion of business communication problem solving in this chapter, explain why this statement is false LO2 3. In what ways is imagination important in business in business communication? LO2, O3 4. Think of a time when insufficient verbal skills on the part of some one in the workplace or in the public sphere led to a negative result. What kind of wording mistake did this person make, and what kind of damage did t cause? LO3 5. Think of or find an example of a time when someone used a visual effectively to make a point Why does the visual work so much better than words, or words alone? L03 6. Think back through your work history and any team projects you've been on, and identify someone who, in your opinion, was a great team player. What qualities and skills made this person sful at working with others? L03 7. To get a feel for the importance of media literacy on the part of business communicators, make a list of all the information technologies (devices, media platforms, and applications) that you've used over the last two years. What kind of knowledge is required to be able to use each of these technologies wel? LO 3 8. "People need to leave the cultures and values at the door when they come to work and just do business. Discuss the possible merits and flaws of this attitude.LO3 9. How might people's definition of professional behavior" depend on which industry or type of company they're in? L04 10. "Never mix business with personal matters-just leads to damaged relationships, poor bus ness decisions, or both" in what ways might this be a fair statement? In what ways is it unwise advice? LOS 11. Describe the formal communication network in an organization, division, or department with which you are familiar (preferably a simple one. Discuss why you think the communi. cation network has taken this form and how successfully it seems to meet the business's needs. LOS CHAPTER 1