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Key to this offering are two fundamental business processes: the deployment, operation, and maintenance of the in - flight WiFi system to ensure consistent and
Key to this offering are two fundamental business processes: the deployment, operation, and maintenance of the inflight WiFi system to ensure consistent and highspeed internet access, and the provision of digital services including inflight entertainment that passengers can access on their personal devices, catering for those who may not have a Netflix or similar streaming service of their own. The former is crucial for enhancing customer satisfaction and loyalty by meeting the modern traveller's expectations for fast and uninterrupted connectivity. The latter differentiates Air Jovial from its competitors by enriching the customer experience, potentially opening up new revenue streams through content partnerships as well.
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For each of these business processes, they must provide a highlevel architecture of the systems that are supporting them diagram each accompanied by a description
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