kilgor simulation (wine company)

youll be asked to build a Balanced Scorecard for the company. You must select three strategic objectives for each perspective. Please take notes about the reasons why you are selecting your objectives.

After you submit your scorecard, you must advise the company on three important issues it is currently facing.

3. THIRD DECISION TO MAKE

Winery (home front) issue; Cost per case of wine is rising, investment in technology (increasing depreciation).

PROBLEM 3

	OPTIONS TO SELECT	OPTION CHOSEN
1)	Execute a round of staff lay-offs to reduce costs.
2)	Increase staff training and attract new people using above-average remuneration practices.
3)	Sell off under-performing vineyards and purchase additional fruit from the spot market.
4)	Do nothing: wait for technology to deliver efficiency gains within our internal value-chain.

3. How useful was your scorecard in acting as a warning signal about any of the scenario issues that arose?

BALANCED SCORECARD RESULTS FINANCIAL CUSTOMER INTERNAL BUSINESS PROCESSES LEARNING & GROWTH Return on investment Customer satisfaction index Production waste and scrap Employee engagement index Total cost of goods sold per case Market share Employee safety (LTIFR) Training and development hours per employee WD operating income/divisional profit Quality index Sustainability: total carbon emissions Rate of employee participation in community engagement projects OK Positive change No change Negative change + Email Video Chat Winetube BSC BALANCED SCORECARD RESULTS FINANCIAL CUSTOMER INTERNAL BUSINESS PROCESSES LEARNING & GROWTH Return on investment Customer satisfaction index Production waste and scrap Employee engagement index Total cost of goods sold per case Market share Employee safety (LTIFR) Training and development hours per employee WD operating income/divisional profit Quality index Sustainability: total carbon emissions Rate of employee participation in community engagement projects OK Positive change No change Negative change + Email Video Chat Winetube BSC