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Kimberly is a sales associate at a clothing store and a customer has come to her with an item that needs to be returned.
Kimberly is a sales associate at a clothing store and a customer has come to her with an item that needs to be returned. The customer said that the stitching was coming undone. Kimberly followed the company's policy on returns of defective merchandise and completed the return transaction for the customer. What kind of a decision did Kimberly have to make in this situation?
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Management Leading And Collaborating In The Competitive World
Authors: Thomas Bateman, Scott Snell
9th Edition
0078137241, 9780078137242
