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Kindly answer as a professional customer service agent: I am really disappointed. I ordered my shoes for a special event that was coming up for

Kindly answer as a professional customer service agent:

I am really disappointed. I ordered my shoes for a special event that was coming up for me and with ample time given the pandemic delays. However, when I opened my package, I realized you had sent me the wrong colour. Please find my order number here, 12345678, and photos attached.

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