Kindly answer the following question from facility management without explanations :

in which of the following project phases are a project's end results identified?

a. Define

b. Do

c. Plan

d. Act

An aging shopping mall has acquired a number of different systems over the years, including multiple lighting systems, separate transport systems and chillers. FM is researching a building automation system (BAS). What particular feature should they be sure to explore in depth with the manufacturer's representative?

a. Potential to generate greater efficiency of cooling systems

b. Compatibility of BAS protocol with existing systems

c. Technology payback period

d. Lighting system failsafe mechanisms

Occupant satisfaction can be typically measured by what is known as a service quotient or customer service index. Which of the following methods is generally used to determine that quotient?

a. Review work results reports to compare current service level with previous service levels.

b. Survey occupants and compare current satisfaction with previous satisfaction levels.

c. Add or increase contractor or staff services and measure relative change in occupant complaints.

d. Divide the number of complaints by the number of occupants to determine if the curve is rising or falling.

What happens at the end of binding mediation in a construction dispute when there are one or more disputed items that remain unresolved?

a. The mediator renders a final and binding decision on those items.

b. Either party can request a new mediator.

c. Either party may escalate the unresolved items to litigation.

d. The mediator must help the parties renegotiate the contract.

When an overall strategic planning process includes measurement and feedback steps, which of the following does this enable?

a. Competitive advantage

b. Strategic plan execution

c. Continual improvement

d. Tactical plan execution

FM is trying to decide which Building Automation System (BAS) to buy for the facility. The facility is a large and complex structure, including multiple heating and cooling systems (some of which are specialized). Submeters have been installed throughout the facility because management has committed to optimizing operational costs. FM staff will need to access the system from distant areas of the facility. Which of the following features would match this facility's needs?

a. Centralized access and control

b. Management dashboard view

c. Proprietary system controls

d. Ability to automate lighting according to occupancy schedules

FM has been charged to prepare new space for the business applications division of a global software development company and is working with IT to ensure the best communication infrastructure is in place. Employees in this division are a mix of engineers and marketing specialists. Some program and test product. Some are involved in global research, design and development teams. There is a customer support help desk. IT has planned a local area network, with wireless access, which will be part of a wide area network connecting similar facilities. Occupants work business hours, with some exceptions. Recently, the business continuity consultant determined that, if the facility was not usable for any cause, a reasonable recovery time objective for the business processes would be 24 hours. This is because support calls could be handled remotely or routed to another facility. In determining the facility's data center infrastructure needs, what tier of service would probably meet this facility's needs?

a. Tier I

b. Tier IV

c. Tier II

d. Tier III

Which of the following practices could help a facility manager influence stakeholders?

a. Exercise formal positional power

b. Frame issues in terms of key FM concerns and interests

c. Note records of FM accomplishment and recognized expertise

d. Get others to look at issues in a different way

FM prefers an Integrated Workplace Management System (IWMS) that can collect, analyze and report a variety of data from the facility's actual performance. Management is skeptical because the preferred system is significantly more expensive. What would be the best argument FM could make for the more expensive system?

a. This feature is required for sustainable building certification systems.

b. Data will be less susceptible to manipulation.

c. The feature will save FM staff time.

d. Performance metrics can be used assess the value of future sustainability projects.

Which of the following would be considered a capital budgeting decision?

a. Should employee cafeteria prices be raised?

b. How many footers and drains will be required this quarter for a small commercial property?

c. How much should a new grounds maintenance employee be paid?

d. Should expensive new equipment be leased or purchased?

FM assesses the facility workplace informally, by conducting frequent but brief observational tours of the facility at different times of the day. The facility manager notices few empty cubicles. The meeting rooms are mostly empty. Few occupants gather around copiers and printers because the spaces are small and surrounded by workspaces. The main gathering places seem to be in the cafeteria; there are no break rooms on individual floors. In the cafeteria, the facility manager notices several smaller groups of occupants conducting work meetings during low occupancy periods. What hypothesis might FM draw from these observations?

a. An excessive amount of space has been allotted to meeting rooms.

b. Facility utilization rate is not satisfactory.

c. Facility services may be poorly located.

d. Occupants do not have ample space.

A processing facility for recycled materials does not have an enterprise asset management system, only incomplete-paper-based records. It has an older building automation system, but no integrated database technologies. It would like to begin to automate its FM workflow systems and include the facility's primary systems. What would be the best way to start?

a. Barcode primary systems equipment and transfer existing data into a digital database. Subscribe to a Computerized Maintenance Management System (CMMS) on a trial basis.

b. Create the facility's own 2D codes and attach them to equipment so technicians can scan them with smart phones and access correct manuals online.

c. Implement a Radio Frequency Identification (RFID) system as a test to see if automatic data capture delivers financial benefits to the organization.

d. Purchase a Radio Frequency Identification (RFID) system since it offers more possibilities for future growth. Implement an Integrated Workplace Management System (IWMS) suite of programs that can integrate identification data with workflow processes.

A facility manager is conducting early discussions with the organization's Chief Financial Officer (CFO) about the benefits of acquiring a new Integrated Workplace Management System (IWMS) that would be of most interest to this individual as a senior manager?

a. The IWMS's energy management module can lower the organization's electric and water utility rates.

b. The IWMS's health and safety module can expedite required reporting of workplace conditions and accidents.

c. Acquiring the system will support the organization's image as a technological leader among its competitors.

d. The IWMS will make it possible to increase the number of work orders completed by FM technicians each week.

A facility manager implements a process with the intention of producing quantitative information on building and infrastructure deficiencies and the costs of correcting them. This activity exemplifies

a. Six Sigma.

b. an audit.

c. the Plan, Do, Check, Act (PDCA) cycle.

d. benchmarking.

A facility manager must compare two different lease properties and make a recommendation to senior executives. Life cycle costing(LCC) would be an important consideration because it

a. quantifies differential costs of the alternative investment options.

b. lessens the volatility of the organization's overall cost of capital.

c. measures the relationship between risk and the required rate of return for each alternative.

d. supports components of the organization's operating and cash conversion cycles.

During a restacking project, employees pull together events and fill in gaps to make sense and provide explanations for what it going on. This activity exemplifies

a. the grapevine.

b. active listening.

c. a filter.

d. downward communication.

FM knows the kind of risks to which the facility is vulnerable and how often they are likely to occur. FM also knows the damage to equipment and structures that is likely to occur and what mitigation or prevention would cost. What other basic factor should FM consider in developing a risk management plan?

a. Costs for restoration

b. Insurance cost and coverage

c. Cost of disruption to critical processes

d. Major business process flows

Which of the following is an example of a leading indicator?

a. Software bugs reported to vendor support in Release x.x

b. Work management center calls completed within 5 minutes

c. Next quarter budget for an outsourced service

d. Number of users who sign up for personal training at the fitness center

Before training staff and equipping them with necessary tools, FM needs to develop a process for shutting down critical lines and systems quickly in the event of an emergency. What would be the best first step towards achieving that objective?

a. Drill focusing on performing the process with intense debriefing afterwards

b. Workshop meeting for experienced FM staff

c. Tabletop exercise focusing on the procedure in question

d. Seminar about the process of emergency preparedness and FM's role

A facility director is informed by senior management that existing space must be adapted for a new product line. After an initial meeting with Operations, it is clear that the new product presents different workplace environmental challenges. What should the facility director do first?

a. Develop a work plan.

b. Interview representatives from designated equipment manufacturers.

c. Determine what specific resources and expertise are needed.

d.remodeling budget and timeline.

In evaluating a proposal for a renovation project, allocated space that is currently idle could be rented for $100,000 USD per month. The rent for the empty space is an example of a (n)

a. fixed cost.

b. differential cost.

c. sunk cost.

d. opportunity cost.

If a project deliverable is rejected, validation of repaired or corrected deliverables is conducted by which of the following?

a. Quality control

b. Quality assurance

c. Change control

d. Risk management

A facility manager has been preparing new space for one of the organization's divisions. Because of obstacles that could not be foreseen, the project has taken much longer than expected. The employees have been in temporary, uncomfortable and crowded space for longer than they expected. How should the facility manager best handle this change process?

a. Focus on completing the project and don't become distracted by occupant complaints.

b. Promise that the space will be ready for occupancy within two weeks.

c. Ensure that a post-occupancy evaluation is used for the project.

d. Meet proactively with occupants to review progress and explain delays.

A small amount of office supplies are purchased on account. The amount is classified as cash and considered a current asset. The initial journal entry shows a debit for office supplies and a credit of an equal amount for accounts payable. What type of a journal entry is made when the account balance is paid off?

a. Accounts payable is debited and cash is credited.

b. Reference numbers are added to tie the office supplies debit and the accounts payable credit to ledger accounts.

c. No entry is required because no money has moved between accounts.

d. Accounts payable remains credited and the cash account is debited.

A facility manager for a young and rapidly growing technology company is preparing a business case to support the purchase of a building automation system (BAS) for its new offices. In its strategic statement, the company is committed to advanced technology, sustainability and employee development. In the following list, which would be the strongest benefit to include in the business case? A BAS:

a. increase security of intellectual property.

b. provide greater transparency in decision making.

c. can increase energy efficiency.

d. Increase occupants' physical comfort.

Part of a facility collapses during an earthquake. Once insurance and permitting issues have been resolved, FM begins the process of managing the new repair and reconstruction projects. Bids are solicited, and security is arranged for the facility site. What else might occur during this time?

a. FM assumes leadership of business continuity activities.

b. FM does interviews with local media about the incident and the facility's response.

c. An investigation is ordered into the causes of the collapse.

d. The incident management team leader transfers command to FM.

A facility director often observes an operations manager correcting employees, but never praising them, even when it might be appropriate to do so. The feedback is good and kindly delivered. How should the facility director handle this?

a. Send the manager to a supervisory skills training class.

b. Explain the motivational value of occasional, earned praise to the manager.

c. Say nothing. If the manager's tone is positive, there is no harm being done.

d. Effective management is a personal style with which the facility director should not interfere.

The Vice President, Facility Operations, is trying to explain to senior management why FM needs to be involved earlier in the process of strategic planning. Which of the following statements would help make the case?

a. Facility operations and maintenance directly affects the organization's cost of doing business.

b. Facility managers by nature tend to focus on long-range results.

c. Facility managers have a better sense of facility standards and practices in comparable organizations.

d. FM is responsible for "keeping the lights on."

A maintenance supervisor has deliberately and over time assembled what looks like a diverse team. The supervisor has recruited and hired from unconventional sources and makes a special effort to treat all team members the same and with respect. Regular staff meetings reinforce these values. Yet the team is not functioning as well as she had hoped. Staff members have formed groups that do not communicate with each other. They sometimes accuse each other of not being as productive and even of sabotaging each other. How should the supervisor handle these complaints?

a. Create special teams that mix group members.

b. Continue to model a positive attitude towards the principles of diversity.

c. Ignore them as unfortunate side effects of diversity in the workplace.

d. Fire or transfer the informal leaders of the groups.

n a "what-if" purchase versus lease analysis, which of the following factors could be used in conjunction with the total purchase costs for a building, cost of financing, current property taxes and the depreciation schedule to assess the opportunity and/or risks involved?

a. Capital outlay and mortgage terms

b. Inflation and recession

c. Beginning rental rates and future value (FV) of the building

d. Occupancy costs and capital gains taxes

FM has set a goal of providing the highest quality of service that provides the best value for internal customers. If a critical success factor (CSF) is quality, an example of a reasonable key performance indicator (KPI) is

a. breakdowns against planned preventive maintenance hours.

b. number of total hours by customer type.

c. percentage of planned activities versus unplanned.

d. number of customer complaints (or the lack of them).

A facility manager is doing a Total Cost of Ownership (TCO) comparison of alternatives for a building automation system (BAS). Both systems will improve control over building core systems and reduce energy use by about the same amount. Both systems can integrate sensors to the desired level of control. Choice A is cheaper to acquire, but periodic upgrades are expensive. It produces a broader range of reports than Choice B. Choice B includes upgrades and will require fewer software fixes than Choice A to work with existing equipment. Reliable performance is important because failure to achieve reduced energy consumption will affect the organization's strategic plan. Which of the following factors is relevant to comparing these alternatives?

a. Ability to reduce energy consumption

b. Amount of control delivered

c. Simple payback period

d. Reports from comparable facilities using these products

Before a purchase transaction, a buyer requests a seller to provide copies of all plans, abstracts, maps, reports, surveys and tests that the seller has within its reasonable control. A benefit of receiving these disclosed items is they

a. negate the need to secure the services of a licensed inspection service.

b. translate to a lower purchase price when value is determined.

c. simplify contract negotiations because remaining due diligence can be completed after the purchase agreement.

d. may assist the buyer to quickly identify potential issues of concern with a property.

A multi-tenant office building in an urban area is planning a unified emergency response to a bomb threat and is considering plausible assembly areas if an incident requires evacuating occupants. Which of the following spaces would be the best choice for an assembly area?

a. A surface parking area one block away from the building

b. The sidewalk area immediately outside the building

c. A corner coffee shop that can provide protection from the elements and wireless connectivity

d. The lobby of the neighboring building

An inspection reveals cracks in exposed concrete at the base of the building. What course of action would a competent facility manager take?

a. Measure the width of the cracks periodically to determine if the problem is getting worse.

b. Check the surrounding area for poor rainwater run-off and correct that situation.

c. Hire a consulting engineer or specialist contractor to review the damage.

d. Have maintenance personnel caulk the cracks and paint the surface.

The intent of a customer satisfaction survey question is to assess FM's ability to perform promised service dependably and accurately. One of the questions is a statement, "Performs the service right the first time" with a five-point rating scale that ranges from "Strongly Disagree" to "Strongly Agree." An advantage of this rating scale is it

a. allows the customer to express a degree of opinion.

b. provides perceptions about the importance of service reliability.

c. captures a rich understanding of customer attitudes.

d. increases the number of respondents who will answer the question.

FM is considering a candidate for outsourcing maintaining and upgrading facility technology. Candidate A has technology management contracts with many clients that are larger and better known than FM's organization. None are FM. Sample resumes of technicians are impressive, as are client testimonials. The service fee is within budget. How should FM proceed?

a. Initiate contracting by asking Legal to ensure compliance with all requirements.

b. Request assignment of specific technicians to service the facility technology.

c. Interview listed clients individually to verify testimonials.

d. Establish specific expertise in FM and response time commitments.

Which of the following is an example of wise implementation of corporate social responsibility (CSR) policy?

a. Systematically banning sources of harmful emissions

b. Requiring the use of natural material alternatives when available

c. Always selecting the lowest life-cycle cost materials

d. Making tradeoffs between local materials and best available materials

Which of the following budgets is most directly related to change control?

a. Contingency budgets

b. Quality control budget

c. Risk management budget

d. Administrative budget

Which of the following is true of controlling the schedule during project execution and control?

a. Schedule creep is acceptable if it results in useful new features at an acceptable cost.

b. If work cannot be brought back on schedule, changing the schedule is not an option.

c. Project managers use schedule variance analysis as the primary guide for deciding whether to recommend actions or changes to the schedule.

d. Small schedule slips are important and require immediate action.

he results from a feasibility study showed that constructing a new plant would have the best economic feasibility for an organization. However, construction plus relocation time will prevent the organization from meeting its time-to-market strategic objective. Assuming viable leasing and building spaces are available, which of the following should the facility manager recommend?

a. Cancel the strategic plans and re-perform strategic facility studies until a solution is found that can feasibly address all strategic objectives.

b. Build the new facility on the original schedule because it is more important to meet long-term cost goals than a time-to-market objective.

c. Build the new facility but rush construction and relocation in order to meet time-to-market objectives even if it significantly increases risks of project failure.

d. Lease and modify an existing facility (even if it costs more but is still economic feasible), so long as it gets production capacity available soon enough to meet the organization's time-to-market objectives.

FM in a manufacturing organization uses a Sustainability Balanced Scorecard to develop its sustainability program. The organization operates in a highly competitive market, in which customers value reliability in supply and compliance with specifications. Which of the following questions is FM most likely to ask when considering whether to include a sustainable supply chain policy?

a. How much money can we save by focusing our business on these suppliers?

b. What impact will this policy have on our ability to fulfill Operations' needs?

c. How do we select the right suppliers?

d. How much energy will we save by this practice?

FM is managing the build out of a new facility. Management wants a workplace that fits its strategy, which is characterized by speed of response to external events, agility in redeploying its resources towards new opportunities and a collaborative and flexible mindset among its managers and employees. What would be the best directions that FM could provide the space planner and interior designer?

a. Build power and connectivity into interior walls.

b. Ensure a one to one ratio of employees to workstations.

c. Choose furniture that is light, standard and reconfigurable.

d. Increase cubicle area size.

News about a production section reorganization must be conveyed to the affected workers. In communicating the news, an explanation of why this is important to the organization, how it will improve operations and the impact to section personnel is conveyed in a manner that shows empathy and understanding. This approach demonstrates

a. audience focus.

b. plain communication.

c. deductive order.

d. good transitions.

Project life-cycle models can be applied to

a. individual process and phases but not the project as a whole.

b. the project as a whole but not to individual processes or phases.

c. the project as a whole or to individual processes, but not phases.

d. individual processes and phases or to the project as a whole.

Scenario:An organization considers two mutually exclusive real estate projects with identical initial investments of US $100,000.00 but different expected cash flows. The organization requires a 10 percent return on these types of investments. Based on the following cash flows and net present value (NPV) and internal rate of return (IRR) data, which project is preferable?

"

Year

Project A

Rank

Project B

Rank

0

- $100,000

- $100,000

1

70,000.00

20,000.00

2

60,000.00

50,000.00

3

20,000.00

100,000.00

NPV at 10%

$28,249.00

2

$34,636.00

1

IRR

28.70%

1

21.46%

2

a.Project B because NPV identifies it as having the most favorable return.

b. Project A because expected cash flows are high early-on.

c. Project A because IRR yields a higher percent.

d. Project B because expected cash flows rise over time

An organization has a traditional functional/structural model. Even though each department can prove it has efficient internal processes, nevertheless the overall processes are slow compared to benchmark organizations. Which of the following is likely occurring?

a. Immoral or amoral management culture

b. Silo or stovepipe effect

c. Departments are in the storming phase

d. Matrix two-boss problem

When quantifying the costs and benefits of the long-term economic consequences for an investment in an energy-saving project a facility manager should include results of

a. life-cycle costing.

b. benchmarking.

c. payback analysis.

d. best value analysis.

When determining the most effective way to reach multiple stakeholders, a communication plan should

a. determine how to facilitate bottom-to-top feedback.

b. use employee suggestion boxes.

c. assess where or from whom does the audience get its information.

d. account for message distortion due to frame of reference.

Which of the following is true of policies, procedures, and practices?

a. Leaders can prove leadership skills by deciding when and how to enforce policies, procedures, and practices.

b. The more precisely policies, procedures, and practices define processes, the more empowered employees feel.

c. Policies, procedures, and practices cannot provide consistency between workers working in multiple shifts or crews.

d. Policies, procedures, and practices can sufficiently motivate people to perform quality work.