Question
kindly respond to the task below, drawing on relevant theory, concepts and principles introduced between units below How then, can Scotland's tourism businesses ensure they
kindly respond to the task below, drawing on relevant theory, concepts and principles introduced between units below
How then, can Scotland's tourism businesses ensure they consistently deliver excellence? If the Scottish Government vision for the tourism sector is to be achieved, then could the EFQM Business Excellence model provide a framework to support businesses to achieve this ambition as well as helping deliver their individual business results?
in order to address the question above :
1) think carefully about two organisations in the Scottish Tourism sector and through your own research, identify and capture the strengths and areas for improvements they have against the eight fundamental concepts described in the EFQM Business Excellence model.
2) Also,think carefully about one of these organisations in more detail against the following two criterion parts from the EFQM Business Excellence model and consider the questions below:
Criterion 4 - Partnerships & Resources:
1. How well do they build reasonable relationships with their partners & suppliers?
2. Do they manage their buildings, equipment and resources in a reasonable way?
3. Is information and knowledge managed to support effective decision making?
Criterion 5 - Processes, Products and Services:
1. Have they defined the key processes required to deliver their strategy?
2. Do they create new, innovative products and services?
3. Do they effectively manage their customer relationships?
present a summary of key information in suitable tables with critical discussion.
From the research conducted and the knowledge learned of the EFQM Business Excellence model, describe two recommendations Quality Scotland could adopt to encourage organisations to adopt the use of the EFQM Business Excellence Model in the Tourism sector in Scotland to sustain Business Excellence.
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