Kindly review the below case. It is the same case we used for topic 3. However, you will analyze this case from topics 7 & 8's perspective. There are ten questions related to the case for 6 points each for a total of 60. You will have three attempts to answer the multi choice questions.

Cindy Marshall was transferred by the company HQ to their Kansas City branch to manage a customer service unit and replace her predecessor, Bill Howard, who was too authoritarian and rigid. Howard would be moved to another job, but the company has asked him to stay on for a week to help her get oriented. Employees in that division were still loyal to Howard, as he had hired most of them. Upon her arrival, following a frosty acknowledgment from Susan, the executive assistant, Cindy walks into her new office and sees Howard behind the desk in a conversation with three other staff members. Cindy says hello, and Howard responds by saying, "Didn't the secretary tell you that we're in a meeting right now? If you will wait outside, I'll be able to see you in about an hour". Marshall: (smiling) Maybe, this is just the traditional initiation ritual in this department, Bill, but let me ask you a question. If one of our customers came through the door right now, would you ask her to wait outside for an hour? Howard: If she just came barging in like you did, sure. Cindy Marshall realizes that she is in the glare of the spotlight and the audience, who will be her future subordinates, is eagerly awaiting her response.

Answer the multiple choice questions 1-10

Since the headquarters had already given them a common goal, the other two types may be the issue. So the types of conflict in this situation would be: o affective and cognitive/process conflict goal and process conflict goal and relationship conflict Question 2 Cindy and Bill were having a lot of confusion about who had authority to do what. The below source of conflict would be a primary one: Ambiguous emotions aggravated by misperceptions Affective Choices O Ambiguous roles_jurisdictional ambiguities D Question 3 The problems are occurring between Cindy and Bill as well as Cindy and Susan. The level of conflict would therefore be: O Interorganizational conflict O Interpersonal conflict O Intrapersonal conflict D Question 4 Given that Cindy was hired for her skill and knowledge to replace Bill one could say her sources of power could be: expert and legitimate coercive and reward coercive and referent L Question 5 Since Cindy is new to the organization, even though she has the power to make decisions, she is unable to fully wield her power because of this: o transformational needs power dependency on the subordinates and peers o transactional needsBill is using this powertactic which shows he is abusing his power. Using outside experts Controlling Access to Persons Changing positions :> Question 7 Even though Bill is being replaced, his subordinates still seem to be on his side and seem to respect him. This could mean his source of power is: Subordinate Value Referent Su bstitute 3 Question 8 Accommodating will be a mistake for Cindy in this case because one ofthe cons ofaccommodating is: it gives a perfect solution it helps no one It increases other's expectations :> Question 9 If I were Cindy, I would not choose compromising because: No answer text provided. The solutions would be higher than expected There will be no solution The solutions would be sub optimal :> Question 10 If I had been part of the headquarters team which made this decision, I would have avoided the meeting between Cindy and Bill. Select all that seem appropriate. Do not agree- people have to be grown ups and handle whatever they are given Cannot agree more! Yes! I would have had a mediator who introduced the two instead of letting Cindy handle this on her own