Kira is a store manager at Jimmy John's. She is well-liked and works to build a strong and supportive community among the staff. Unfortunately, the store is regularly understaffed, and it is difficult to keep employees motivated when they are all doing more than expected to keep customers satisfied. Kira is open and transparent about the situation and she includes all employees in discussions about innovative and creative suggestions for operational improvements to address staffing challenges. This is an example of which capacity of emotionally intelligent leadership? a. optimism b. facilitating change c. developing relationships d. achievement