Knowing the future is uncertain, Sofia should engage in outcomes. so her family's business will have a set of goals and tasks that should lead to desired Multiple Chace philanthiopy stokeholder anatysis outsourcing planning Executives of a national insurance underwriting firm has informed its district managers of a new goal to improve customer retention. The district managers will set goals to be achieved over the next 6 to 24 months as part of planning. Multiple Choice workingtevel operational tactical - middie-tevel can be another term used for a goal. Multiple Choice Objective Vision Norm Business plan A(n) acquisition. links low-level goals, such as providing free estimates within 24 hours, to higher-level goals, such as decreasing the cost of customer Multiple Cholce means end chain business moder chain of zommand value chain