Knowledge and skills leading to mastery of this competency: a. Identify the characteristics of good and poor health leaders/managers. b. Examine the strategic performance of a health organization. c. Comprehend the importance of planning in health organizations. d. Differentiate the effectiveness of leadership and management strategies. e. Apply leadership and management principles to real-life situations in the health care environment.

You.

f. Distinguish human resource problems that can occur in health organizations and appropriate strategies to resolve them. g. Examine the impact of human resource problems on patient care and staff morale.