Knowledge Check 01 Which of the following statements about the categories of measures commonly included in a balance scorecard are correct? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer. Any boxes left with a question mark will be automatically graded as incorrect.) Financial results must be improved in order to improve customer satisfaction, Improving business processes is necessary to improve customer satisfaction Internal business processes need to be improved before the company's employees are able to leam and grow. The company's employees need to continuously learn in order to improve internal business processes