Knowledge Management Abracadabra Human Capital Audit Background Abracadabra is a small training company established in 2008. It delivers training and coaching primarily to the corporate sector throughout Europe. There are two Directors: Alena (who generally deals with clients and marketing) and Benny (who manages the staff and the delivery of the services). In addition there are five other administrative staff: Cookie the sales manager Deepika responsible for scheduling and project administration Emilia the accountant Fernando responsible for technology and infrastructure Gerry the factotum who does anything / everything else required (eg: travel arrangements photocopying etc) Trainers / consultants are employed on a daily basis at a daily rate depending on the project requested by the client. There is a database of 50 such trainers/consultants. You have been invited to work with Abracadabra for a few months as an intern. One of the tasks you have been given is to assess the Human Capital of the company and make any recommendations you see fit . Information provided by Emilia In reply to your questions Emilia the accountant provides you with the following information: Item Euros / Number Comments Average salary for admin staff 25000 Per year each. Excludes Social security of 20% Average paid to Directors 50000 Per year each. They seldom do any training / consultancy themselves except in emergencies Average paid to Trainers/Consultants 500 Per day excluding preparation and travel Average paid for preparation / travel days to trainers 200 Per day. Preparation is calculated at day per full days training. Travel is for any project outside the home city and trainers are paid one day on each side of a delivery project. Average fee charged per days training / consultancy 1000 Preparation is included in this price but travel is invoiced separately / additionally Number of training days sold last year 3000 These were the actual days invoiced to clients Number of travel / preparation days 800 Days in addition to the training days Rental payments on the building equipment IT etc 500000 The fixed overheads Additional running costs 200000 Covers variable costs (of projects) such as marketing photocopying books etc Training staff turnover 10 New staff recruited per year to replace leavers or add to the database Admin staff turnover 2 Per year there have been 5 admin staff and it is not expected to increase this number Corporate Tax 20% On profits

Questions arising : 1. What other information might you require to conduct your audit? 2. What are the total costs of employment? 3. What is the HEVA? 4. What recommendations would you make? Why?