Kristen$$s Cookies Case Study

Due before $11$:$59$ PM Wednesday, Jan. $17$th

Submit on GradeScope

Learning Objec?ve: Apply process analysis and capacity management skills to manage a

small cookie company.

Assignment Descrip?on: Our most recent Opera:ons Management sessions focused on

Process Analysis including topics around capacity, throughput $($flow rate$),$ flow :me$,$ and

boClenecks. In this assignment, you will see process analysis in ac:on$,$ including finding

boClenecks, determining the :me to create the first order compared to the :me for

steady state orders, capital investment strategies and the benefits of cross$-$training.

Steps:

$$ Access and read the $$Kristen$$s Cookies Case$$ from Blackboard

$$ Start by drawing on scratch paper $($not required to submit with your homework$),$

a process flow diagram for Kristen$$s Cookies, then answer the below ques:ons

with short answer responses or a calcula:on$.$

$$ Submit your answers on GradeScope to the following five ques:ons before the

deadline. Do not email me your assignment. Do not bring a printed report to

submit in class. Late submissions can receive up to $(1)/(2)$ credit. Paper submissions

are not accepted.

Ques?ons: When you answer these ques:ons, un:l it says otherwise, assume that every

customer only orders $1$ dozen cookies at a :me$.$ Also assume that you have many trays.

$1.$ What are the resources? What is the capacity of each resource?

$2.$ What is the boCleneck? What is the process capacity?

$3.$ How long will it take to make the first dozen cookies of the night? $($That is$,$ how long

does it take to fulfill a rush order?$)$

$4.$ How many orders can you fill in a night assuming you are open $4$ hours a night and the

order size is $1$ dozen cookies?

$5.$ What is the capacity of the system if the every customer$$s order size is $2$ dozens?