Kulula.com offers four types of services to its customers: flights between popular destinations in South Africa, hotel reservations, car rental, and holiday packages. It also has a Kulula credit card in conjunction with FirstRand Bank. The customers to whom kulula.com offers these services are part of the ________________ environment that has a/an _____________ influence on the business. Select one: a. micro/direct b. market/direct c. micro/indirect d. market/indirect