Lab 3: Create Quality Management Plan, Communications Management Plan, and Risk Register

Objectives

After completing this lab, you will be able to:

• Create a quality management plan
• Create a communications management plan
• Create a risk register

Scenario: Develop an Application (App) to Provide Real-Time Marketing Data

Good news! Your work breakdown structure (WBS), project network diagram, and high-level budget have been approved. It's now time to begin project support planning. You have met with your sponsor Mary Smithers, and she has emphasized the need for a robust quality management program to ensure that the project meets requirements and creates an app that fits the purpose. This requires an effective quality assurance program for all phases of the project and quality control to ensure that all project deliverables are free of defects.

One of your key team members, Keiko Tanaka, stated she is well-versed in quality assurance and quality control processes. Priya Service from IT and Ram Samuels from Marketing stated that they would like to act as subject matter experts to ensure the quality of app development and IT support activities. It was determined that an external vendor would be brought on board to work with the internal development team on app development.

Mary also emphasized the need for effective communication. She called for weekly status meetings to include all key stakeholders. She also recommended establishing a change control board (CCB). Mary requested that you meet with her weekly in her office to discuss the project. She also stressed the need for solid communication throughout the project's procurement process.

Mary strongly believes that if you fail to manage the risk, the risk will manage you. She would like to see a comprehensive risk register that addresses both threats and opportunities. Mary has concerns about the availability of feedback, the ability to hire the talent she needs, and the availability of quality training.

It's time to get to work!

Exercise 2: Create a Communications Management Plan

1. Refer to the newly created Quality Management Planwhile creating the Communications Management Plan.

2. In the Communications Management Plan Templatedocument, fill in the project name, date, and all the columns for each communications item.
   Note: List at least six communications items.

3. Save your Communications Management Plan document with a meaningful name and also save it such as AHI App Communications Management Plan.

   Communication Management Plan Template

Communication Management Plan Example

\begin{tabular}{|c|c|c|c|c|c|c|c|c|c|} \hline 1 & \multicolumn{9}{|c|}{ Communications plan template for project: } \\ \hline 2 & \begin{tabular}{l} Communications item \\ forum \\ (What) \end{tabular} & & \begin{tabular}{c} Owner \\ (Who-Sender) \end{tabular} & \begin{tabular}{c} Audience \\ (Who-Recelver) \end{tabular} & \begin{tabular}{l} Timing \\ (When) \end{tabular} & 4 & \begin{tabular}{l} Format \\ medium \\ (How) \\ (Where) \end{tabular} & Purpose (Why) & 0 \\ \hline & & & & & & & & & \\ \hline & & & & & & & & & \\ \hline 5 & & & & & & & & & \\ \hline & & & & & & & & & \\ \hline 7 & & & & & & & & & \\ \hlineg & & & & & & & & & \\ \hline 9 & & & & & & & & & \\ \hline & & & & & & & & & \\ \hline 11 & Version: 01 & & & & Date: & & & & \\ \hline \end{tabular} i) Subintetica 2. Stata iesorts mourn, ait fr, rameinition, ink