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lambda = 2 ; % Arrival rate: 2 calls per minute mu = 0 . 1 ; % Service rate: 0 . 1 calls per

lambda =2; % Arrival rate: 2 calls per minute
mu =0.1; % Service rate: 0.1 calls per minute per agent
% Assuming an initial number of agents for the calculation
c =4; % Placeholder, needs adjustment based on system requirements
% Nwait = Nwait Maximum number of customers waiting in the queue. P
% Nwait is maximum queue length.
Nwait = lambda /(mu - lambda);
% Calculate System Capacity(N)= c + Queue Length
N = c + Nwait;

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