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Lara loves and frequents Dunkin. She even got a free coffee today using her rewards points that are offered by Dunkin to loyal customers like

Lara loves and frequents Dunkin. She even got a free coffee today using her rewards points that are offered by Dunkin to loyal customers like Lara. This is an example of the effectiveness of which of Dunkin's program or activities: CRM CSR STP IMC

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