Last night, Burgess received a telephone call from Edith Jones, one of her former trainees who finished training 10 weeks ago. Jones is a single parent with two school-age children who had left her job as a secretary and taken the letter carrier job in order to make more money. She was in tears as she described her experience at her station. Her supervisor gave her no printed materiais, introduced her to only one other employee, and has shifted her from route to route over the 10 weeks she has worked at the facility. No help or support of any kind has been offered, but the supervisor has continually berated her for the number of hours she has taken to case and deliver routes. She had tried to study maps during her days off in order to learn the areas covered by various routes, but this only helped a little. Each route had to be delivered in a particular order and it took time to learn the sequence. The other letter carriers were all stressed out and working overtime themselves. Consequently, they ignored her and offered no assistance. Jones told Burgess that she was on the verge of quitting. Burgess told her to "hang in there because it does get easier with time." As a result of all the complaints she had recelved from former trainees (some of whom survived the 90-day probationary period), Burgess decided to recommend that the area Postmasters implement a program to train supervisors in how to orient new letter carriers. However, she wasn't sure what specific items the supervisors should include in their new employee orientation and how to train them to do it. estions 1. Describe the nature and causes of the orientation problem. 2. What types of orientation for new employees should direct supervisors provide at the work site? 3. What training methods should be used to train the supervisors, assuming approval of the proposal? 4. What printed materials should the supervisor provide for new letter carriers in light of what Burgess already provides? 5. In addition to the printed materials discussed in the previous question, what else should the supervisor do to orient new letter carriers