Last year, Elmhurst Kia conducted a customer opinion survey.

Using the Pareto method, what are the two top complaint categoriesthat would make up at least half (50%) of the total? Report which categories are included in this group, and the percentage of complaints accounted for by these categories.

What would you recommend the company do? Enter your answers in the text box below. ALSO create the Pareto chart on a paper

Pareto chart question \begin{tabular}{|l|c|} \hline Complaint & Frequency \\ \hline \hline Unfriendly atmosphere & 50 \\ \hline Long wait for service & 13 \\ \hline Price too high & 8 \\ \hline Incorrect bill & 34 \\ \hline Needed to return to correct problem & 13 \\ \hline \hline TOTAL & 118 \\ \hline \end{tabular}