Latisha Simmons, a loan processor at Wentworth Bank, has been timed performing four work elements, with the results shown in the following table. The allowances for tasks such as this are personal, 8%; fatigue, 12%; and delay, 3%. a) The normal time for the complete operation = minutes (round your response to two decimal places). b) The standard time for this process = minutes (round your response to two decimal places)