Laura supervises a team of administrative associates. Jay complains to her that his three teammates have acted Irresponsibly. She immediately sends an e-mail ordering the teammates to apologize to jay. Laura: A prevented future problems by dealing with the situation quickly. B should have gotten all the facts before demanding the apology. should have let the team settle the problem instead of getting involved. None of the above Question 7 Which strategy demonstrates customer focus? A Showing respect for customers B Seeking customer input