Lauren works at CDz, the local music store. Lately, she has noticed that Mike, the regional manager, is making more of the decisions for store displays and music selections than the store manager. When she asks Mike why he has picked up the added responsibility, he says, "Headquarters wants to ensure a more consistent approach for our customers, so they've decided to adopt a more _____ approach." Question 18 options: a) rightsized b) centralized c) decentralized d) downsized