Law office what are four nonfinancial measures that might be useful for helping management evaluate the success of its strategies

SCRUMPTIOUS SWEETS, INC. Corporate Balanced Scorecard Mission: Provide customers with superior-quality traditional and innovative baked goods Business Objectives Measures Target Increase Revenue Sales Revenues Increase revenue 5% Financial Lower costs Operating costs Decrease costs 3% Increase Profits Net Income Increase income 6% Increase Customer Satisfaction Customer satisfaction surveys 95% customer satisfaction rating Customer Improve Customer Loyalty Number of repeat customers 90% retentions of existing customers Grow Market Share Number of new customers 10% increase in market share Improve Production Processes Reduce time from production to customer 10% decrease in production-to- customer time Reduce Waste on Products Produced Internal 10% decrease in waste generated per production process Reduce Carbon Footprint Units of waste per production process Factory effluents and exhaust measured in PPM (parts per million) 5% decrease in both effluents and exhaust pollutants (PPM) Improve Product & Service Innovation Implemented employee suggestions 40% increase in number of employee suggestions made Increase Motivation and Empowerment Learning & Growth Management training course certificates awarded 20% incerase in number of employees completing management training courses Improve Employee Retention Employee satisfaction surveys 90% rating on overall employee satisfaction