LC - Word Table Tools Sign in t References Mailings Review View Developer Help Design Layout Tell me what you want to do 2 A A Aa-A X2 X2 Aaby A T 4 AaBbCcDc AaBbCcDc AaBbCc AaBbCcL AaB 1 Normal 1 No Spac... Heading 1 ab a Heading 2 Title Font Paragraph Styles Objective 4: Identify key areas where IGMH could improve their service quality through new HIMS Strategy Conducting survey questionnaire by including patients view about what areas IGMH could improve their services quality. Sending Standard Model/Theories Evidence google forms (Survey Questionnaire) via email to selected participants to gathered data Customer Expectations and Zone of Tolerance Customer satisfaction Model The Gap Model of service quality Business Research Methods Final Report Portfolio Oral Presentation I W JOI 81F Cloudy < 4) EN