LEADING

13.In _______, the key situational factor is the maturity of the followers.

A. Hersey and Blanchard's situational theory B. the Vroom model C. Fiedler's contingency model D. Tannenbaum and Schmidt's theory

14.Laurel loves his job. It offers him the opportunity to meet lots of people, to work outdoors, and to do things his own way. Laurel often jokes that he would be glad to do his job even if he weren't given any pay. This sense of fulfillment is an example of

A. egocentrism. B. extinction. C. halo effect. D. intrinsic reward.

15.At a helicopter plant in the United States, an army of consultants arrived one day, without explanation. The rumor mill kicked in; employees guessed the plant would be shut down or some of them would be laid off. Three months later, management unveiled its new plan, involving a new method of manufacturing based on teams. But management didn't adequately answer questions about the purpose of the changes, employees resisted, conflicts arose, and the formerly popular plant manager lost the trust of his people. Costs skyrocketed, and quality plummeted. In this example, it would have been better if the manager had practiced

A. procedural justice. B. outcome evaluation. C. priority layoffs. D. open communication.

16.At a restaurant, employees who perform poorly during a particular shift are scheduled for the unpopular weekend shifts by the manager. In this case, the manager exercises his _______ power.

A. coercive B. legitimate C. negative D. expert

17._______ are actions taken to ensure that a work group or organization reaches its goals.

A. Situational approaches B. Organizational structures C. Task performance behaviors D. Group maintenance behaviors

18.Jeremy, a manager, calls for a meeting with his subordinate, Nadia, to discuss a new project. When she gives her opinion, Jeremy summarizes it to ensure that he has understood Nadia's point the way she meant it. In which of the following practices leading to effective communication is Jeremy involved?

A. Groupthink B. Filtering C. Encrypting D. Reflection

19.Samantha needs a decision today about a product release. She is looking for support from her team that's more in-depth than, "Looks good to me." She is experiencing which disadvantage of electronic communication?

A. It enables routine messages to be delivered with speed and efficiency. B. It engenders more trust among users than face-to-face communication. C. It encourages more people to participate and share their ideas with others. D. It may not be effective for solving some types of complex problems.

20._______ behavior includes a focus on people's feelings and comfort, appreciation of them, and stress reduction.

A. Participative B. Directive C. Group maintenance D. Trait