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LEAN QUIZ This quiz is based upon: Staats, B. R., & Upton, D. M. (2011). Lean knowledge work. Harvard Business Review, (October), Complete 5 of
LEAN QUIZ
This quiz is based upon:
Staats, B. R., & Upton, D. M. (2011). Lean knowledge work. Harvard Business Review, (October),
Complete 5 of 7 questions correctly for maximum of 5 points.
- Which is NOT characteristic of a lean approach to work:
- Relentless attention to detail
- Commitment to data-driven experimentation
- Process driven by workers with little management involvement
- Charging workers with the ongoing task of increasing efficiency and eliminating waste in their jobs.
- Which is true about tacit knowledge:
- Can be eliminated from most knowledge jobs.
- Is the knowledge locked inside the worker?s head.
- Must be 100% codified in written form.
- Is often unreliable and not validated.
- Statts and Upton (2011) studied knowledge projects that were pursued using a lean approach, they reported:
- Lean approach projects yielded higher quality results (fewer defects and mistakes), superior results in project time, and superior results in project cost
- Lean approach projects yielded lower quality results (more defects and mistakes), superior results in project time, and superior results in project cost.
- Lean approach projects yielded lower quality results (more defects and mistakes), poorer results in project time, and superior results in project cost.
- Lean approach projects yielded the same quality results (the same quantity of defects and mistakes), superior results in project time, and superior results in project cost.
- The authors point out six guidelines to make knowledge work lean, please fill in the missing words (4 of 6 correct answers will earn you the full point):
- Continuously root out all _____________________.
- Strive to make _______________ knowledge ____________.
- Specify how workers should ______________________.
- Use the __________________ method to solve problems quickly.
- Recognize that a lean system is a _____________________.
- Have ____________________ blaze the trail.
- There are seven wastes identified in the Toyota Lean system, provide four:
- __________________________
- __________________________
- __________________________
- __________________________
- The ?Five Whys?:
- Are used to make waste visible
- Are used to examine whether accepted procedures are the best way to process work, based on the assumption that the current approach to a process is wrong.
- Is a process of continually asking questions until the root cause of every activity is identified.
- All of the above
- When problems are encountered, who should fix the problem:
- Impartial, outside experts
- Management
- The individuals who made the mistake
- A skilled team of workers from outside the immediate department
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