Lena Baxter knew she had signed up for a challenge when she agreed to take the project manager position offered at Proconsul LLC, a growing business process outsourcing (BPO) company. She had twelve years of experience in managing BPO projects at a larger competitor but had felt her immediate prospects for advancement at that company were not what she'd hoped for. She'd become a Project Management Professional (PMP) three years ago and was eagerly looking to leverage that to gain greater responsibilities