Lesson 5

Total 5

Question 1

True or False: Studies of blind olympic athletes have demonstrated that displays of how we are feeling on the inside are automatically expressed on our faces.

True

False

Question 2

When a new company is about to be listed on the stock market as an IPO (initial public offering), they tour to talk to potential big investors. By law, nothing new or private can be shared during these presentations so that other investors are not at a disadvantage. However, people still desire to see the company's leader in person. What is one reason for this desire as described in the lesson?

Question 3

Although lie detection is extremely difficult, which of the following serve as a signal that something may not be right?

1. A person is emotionalwhen talking about the issues in question.
2. A person appears unemotional.
3. A person's emotions are inconsistent with the expected emotion in that situation.

Question 4

True or False: Through practice, one can indeed get better at reading the emotional cues in a group.

True

False

Question 5

In the Aristotle Study conducted by Google, it was determined that sympathy for others will be a critical skill for leaders of the future. This is a false statement. What would make it true?

http://www.jeffreysanchezburks.com/blog/wp-content/uploads/Ambivalent-MindWise-Mind.pdf

Lesson 3

Total 5

Question 1

True or False: Experiencing emotional complexity such as feeling ambivalence, can help us make more accurate forecasts.

True

False

Question 2

True or False: People generally prefer when others express emotional complexity while sharing a very new idea that has obvious risks. This is why people are unafraid to share their emotional complexity when they pitch brand new ideas to others.

True

False

Question 3

Given that we think feeling conflicting emotions, also known as ambivalence or emotional complexity,to be helpful in thinking through complex decisions, describe the technique about how to get into this mood.

Your answer cannot be more than 10000 characters.

Question 4

True or False: It is wise to let emotions influence investment decisions.

True

False

Question 5

True or False:Ambivalence refers to when we feel indecisive.

True

False

What Do You Already Know?

Total 5

Question 1

Ms. Roberts: Hello Mr. Acworth! How are you today?

Mr. Acworth: Hello, Ms. Roberts. I'm not doing too well.

Ms. Roberts: Oh no? What's wrong?

Mr. Acworth: Well, I was working yesterday, and Mr. Henry asked me to change some of the light bulbs. I climbed up on a chair to change the one in the atrium, and I fell.

Ms. Roberts:

1. Be sure to give me a progress report regarding your condition
2. Did you record this in the meeting minutes?
3. I hope you have provided Mr. Henry with a directive.
4. You need to file an incident report.

Question 2

Ms. Sanchez: Hello everyone and welcome to the meeting. Our usual secretary, Mr. Johnson, couldn't be here today. At this point, I'd like to ask if anyone will take

1. a directive
2. meeting minutes
3. a progress report
4. a response to inquiry

Question 3

Mr. Li: I've just received word that Mr. Sadler has had an asthma attack. He was entering the building, and he had to walk past a lot of people smoking. It triggered his asthma. He is going to the hospital now.

Ms. Majumder: Oh, no.You know, we should let people know about the new policy regarding smoking next to the building entrances.

Mr. Li: You are right. To let people know about the new policy, I should write and distribute a/an

1. incident report
2. response to an inquiry
3. directive
4. progress report

Question 4

Mr. Abbasov receives the following email:

What should he do?

1. incident report
2. response to inquiry
3. Take meeting minutes
4. progress report

Question 5

Ms. Murphy: Hello Mr. Tanaka!

Mr. Tanaka: Hello, Ms. Murphy! How is that Devi project coming along?

Ms. Murphy: Funny you should ask. I was just about to send you

1. a directive
2. meeting minutes
3. a progress report
4. a response to inquiry

https://smallbusiness.chron.com/example-meeting-minutes-3157.htmlhttps://www.wikihow.com/Write-an-Incident-Report

https://www.huffpost.com/entry/police-dog-witness-statement-uk_n_2717815

Five Types of Emails/Memos

Total 15

Question 1

In this course we will focus on five common email/memo types. Which type of email/memo, below, is NOT one we will focus on.

1. Incident reports
2. Directives
3. Meeting minutes
4. Field reports

Question 2

What is the appropriate way to sign a memo?

1. This is a trick question. You do not sign a memo unless it is in email format.
2. Sincerely,
3. Regards,
4. I will love you forever,

Question 3

One way to send a memo is to write it in memo format in a word processing program. Then, to send it electronically, you

1. walk it around to each of the recipients' desks and have them sign it
2. read it over a loudspeaker
3. print it, initial by your name, scan it, and attach it to an email
4. sign it at the bottom, make copies, put them in envelopes addressed to recipients, and distribute them via the office mail

Question 4

If you are sending a memo in memo format via email as an attachment, then you should

1. Begin the email with a salutation and the name of the primary recipient. Then, provide a brief description of the information in the attached memo, a polite closing, and a signature.
2. Follow memo format with the four pieces of necessary information followed directly by the information itself, ending like all memos do.
3. Attach the memo to the email and send it. The recipient will figure out what it is when he or she opens the attachment.

Question 5

In a progress report one should: (choose all that apply)

1. Request feedback on what has been done so far.
2. Describe what has been done so far.
3. Describe what is planned to do next.
4. Ask questions on what else should be done.
5. Give information from project meetings.
6. List any problems you are having or anticipate (if applicable).

Question 6

A report that is broad and encompasses a range of activities within an organization is a

1. set of meeting minutes
2. status report
3. progress report

Question 7

Meeting minutes are

1. Notes taken within a meeting on important topics and decisions
2. A log of time spent in meetings each week or each month
3. A written overview of the outcome of meetings throughout the week/month

Question 8

When shared via email, meeting minutes might include this information (choose all that apply)

1. Leader of meeting
2. The organization's name
3. Times the meeting began and ended
4. List of attendees
5. Date of meeting
6. The agenda of the meeting
7. Where the meeting was held
8. Writer of the minutes

Question 9

Which statement, below, is not true of meeting minutes

1. Meeting minutes should strive to represent the organization positively.
2. Meeting minutes should be detailed and include all that happened, even if it is unflattering (such as two people arguing about something off-topic for 10 minutes).
3. Meeting minutes should list all the persons present at the meeting.
4. Meeting minutes should state when the meeting started and ended.

Question 10

The elements which must be included when filling out an incident report are (choose all that apply)

1. Avoiding jargon or slang
2. Including what you know happened, even if you did not see it yourself
3. Honesty
4. Clarity: plain speech with correct grammar and spelling
5. Explaining who is at fault
6. Accuracy of detail such as date, time, specific location, and names of other people involved

Question 11

How do directives differ from general information emails/memos?

1. Directives update the manager on the progress of a project.
2. Directives describe an accident or incident that occurred on the job.
3. Directives relate the discussions/decisions/events that occurred at a meeting of an organization.
4. Directives should begin with an explanation of why the policy has been implemented, and then state the policy.

Question 12

In response to an inquiry, it is best to

1. Get straight to the answer without wasting the inquirer's time
2. Begin with a polite expression of gratitude for the inquiry or other polite opening statement

Question 13

If there are multiple questions in an inquiry, some of which you do not know the answer to or cannot give the answer per company policy, you should

1. Answer what you can, search for answers to the questions you don't know, and only give explanation for why you cannot answer after you have done all you can.
2. Answer what you can and explain why you cannot answer the others.
3. Answer what you can and leave it at that; no need to give additional commentary.
4. Just reply that you do not know the answer to everything.

Question 14

If it is not your job to answer a question, you should

1. let the questioner know that it is not your job to answer questions.
2. find out whose job it is, and ask him or her if it is okay to forward a question to him or her.
3. make up information to teach the person a lesson about bothering you.
4. immediately forward the question to the one who can answer it.

Question 15

The ability to feel another's feelings as your own and write with another's perspective in mind is

1. politeness
2. empathy
3. etiquette
4. love

How to Start an Email

Read about some opening phrases for emails here:http://www.inc.com/john-brandon/10-opening-phrases-to-use-in-your-next-e-mail.html

Click here to read more about how to start an email:http://www.theguardian.com/media/mind-your-language/2015/aug/24/hi-hey-hello-dear-reader-how-do-you-start-an-email

Click here to learn why you shouldn't use "To Whom it May Concern":http://www.businessinsider.com/the-worst-way-to-start-an-email-2014-8

Read about some opening phrases for emails here:http://www.inc.com/john-brandon/10-opening-phrases-to-use-in-your-next-e-mail.html

Click here to read more about how to start an email:http://www.theguardian.com/media/mind-your-language/2015/aug/24/hi-hey-hello-dear-reader-how-do-you-start-an-email

Click here to learn why you shouldn't use "To Whom it May Concern":http://www.businessinsider.com/the-worst-way-to-start-an-email-2014-8

Click here to learn more about writing formal emails:http://www.wikihow.com/Write-a-Formal-Email

Evaluate an Email/MemoInstructions

Choose one of the following emails/memos to review and evaluate based on the rubric provided in module 1.Please identify which email/memo you are reviewing.Use the rubric for the course and include comments about why you evaluated it the way you did (explain what is missing, what was done well, etc). For help on how to apply the rubric, please refer to this module's lecture.

Incident Report

To: Mr. Ron Marx

From: Ms. Shelby Williams

Subject: Altercation with stranger in the hallway

Date: October 20, 20XX

I am writing to report an altercation with a stranger in the hallway of the Stratson Building on October 20, 20XX.

Last Tuesday, I was going to my meeting. As I made my way to the elevator, I saw a person I had never seen before in the hallway, probably a criminal. She was dressed in a bright red suit, and her hair and makeup were like that of someone struggling with a drug or alcohol addiction. She seemed to be under the influence. I didn't smell anything on her but a lot of perfume, but she was staggering from wall to wall. I asked her if I could help her.

She responded that she was fine, then started saying wild things. I knew she was probably dangerous, and I didn't want to endanger myself. I have taken a self-defense class, and I thought about attacking her and getting her prone on the floor, but I decided not to.

Instead, I found a security guard, I can't remember who, but he has the dark hair and nice face, and we went looking for the criminal mastermind who had invaded our building and was certainly going to hurt someone or something.

I was late to my meeting, but you can certainly understand why.

Directive

To: Sarah Smart

From: Dennis Romer

Subject: Security in GTM 207

Date: July 7, 20XX

After careful consideration, we have determined that the following 7 steps will increase security in the Benfield Auditorium. We would like to adapt these policies and hope you will except our recommendations and allow us to precede. We thought about many criterion when we made these decisions.

1. Affective immediately, the company will install more secure coded locks on the doors to these rooms. These locks have all ready been purchased and are a waiting installation. These new locks will assure that the room is secure.

2. Persons wishing to use the Benfield Auditorium will undergo an orientation that will compliment the physical security measures. If we had of done this before, we could of prevented the theft that occurred. If our employees are discrete, they can prevent any more theft from occurring.

3. The employee who cleans the Benfield Auditorium will fill out a short checklist siting that she has seen each piece of equipment every day and weather the equipment is in good condition when she cited it.

With these procedures in place, their shouldn't be any more theft.

Meeting Minutes

Minutes of the Glee Club, Kennesaw State University

January 15, 20XX

In attendance:

Marty Spriggs, President

June Ballast, Vice President

Dena Wilson, Secretary

Melinda Morris, Treasurer

Jim Carsen, Cynthia Nguyen, Sally Trutherwell, Casey Dixon, Sam Tinterfuller, Bev Zender, Allison Whitney, Levi Webre, Alex Fox, Joshua Azriel, Laronda Tucker, Gladys Edeh, Kyle Cooke, Minnie Lu Drye.

The meeting began at 2:45, even though it was scheduled to begin at 2:30. We had to wait for enough people to come to constitute a quorum.

The first item on the agenda was the proposed increase in the cost of monthly parking permits on campus. This year it will be $28 per month, an increase of $3 over last year's monthly feeds. The university's plan to increase the parking price is ridiculous. I know we can park for $5 a month off campus and ride a free shuttle to campus, but who wants to do that? Honestly. We have seen tuition and room and board increases, and now this. A resolution was passed unanimously to protest this increase. O

The discussion turned next to the schedule for next semester. Jim commented that there were too many hip hop acts and not enough metal. He said, "A little hip hop goes a long way." Cynthia was insulted by Jim's comment. She responded, "What do you want, some idiot in leather who bites the heads off chickens on stage?" She added that hip hop acts are popular with the entire community, while metal acts have a smaller audience and do not generally make back the money it costs to book them. With the current policy of up-front deposits required by Shady Hat Productions, we have to be sure we don't book any weak acts, which would cost us our whole budget for the year. Jim said he didn't mean to downplay the importance and talent of hip hop artists. The two agreed to continue discussing the issue.

The meeting adjourned at 3:45.

Progress Report

To: Martha Garner

From: Sean Crowder

Subject: Progress Report

Date: November 12, 20XX

Phase two of the construction of the open educational resource technical writing project is going great! Even the usability testing!

So far we have assembled the various textbook components (chapters, graphics, samples) into ePub3 format, placed them on the website, and applied the draft template. When we finished this, we decided we need to do the following revisions:

• The graphics need to be made accessible
• The draft template needs our logo
• Sample documents need to be added in the memo and recommendation report chapters

We will make these revisions soon, and then we start phase three!

Response to Inquiry

The original inquiry letter was:

Robotech, Inc.

To: Alex Andrews

From: Betty Bing

Subject: Inquiry about Robo-83

Date: November 10, 20XX

I am writing to you because Robotech, Inc. has a good reputation in product quality, and several of my friends have recommended your new Robo-83 as a Christmas gift to my daughter. However, I have a few concerns about the product, and wanted to get answers before buying. Would you be able to answer the following questions about Robo-83?

1. The recommended age on the product is 10+, however I have seen several kids play with Robo-83 and it doesn't look unsafe for younger ages. Can you tell me why this product is not recommended for ages under 10?

2. Will a rechargeable version of the Robo-83 be released in the near future?

3. What is included in the packaging of the Robo-83?

Because Christmas is rapidly approaching, and I would like the chance to order online with time for shipping, I would greatly appreciate your help in answering these questions by November 30. Your assistance will help me in choosing the perfect gift for my daughter, who is a robot enthusiast.

The response was:

Robotech, Inc.

To: Betty Bing

From: Alex Andrews

Subject: Response to Inquiry about Robo-83

Date: November 20, 20XX

I am writing to answer your questions about Robo-83.

1. The recommended age on the product of 10+ is because the product is too complicated for children under 10, particularly little girls. They are just not smart enough to handle the controls on Robo-83.

2. It's too expensive to make a rechargeable Robo-83.

3. If you just go to any store that sells Robo-83, you would see what it comes with.

If you would like more information, go tohttp://robotech.com/robo-83.

Participation is optional

Get Started Writing!

Think about the last professional email/memo you were asked to write. Or, think about a current email/memo task you are working on. Or, think about a future professional email/memo task you might like to be asked to do. Take a moment and few lines of that email/memo. Post it to the discussion forum. Then, look at three other persons' submissions. Provide some feedback--tell them that they did well or what you liked about their writing. And state one thing they could improve in the few lines they wrote. Remember to be courteous, professional, helpful, and kind. Also, please keep in mind that this writing will be shared with your classmates, so please do not share anything personal or proprietary. Feel free to change any details to protect personal or proprietary information.

Participation is optional

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