Let us consider again the university admission process for international students described in Exercise 1.1 (page 5). The owner of this process is the Head of the Admissions Office, who reports to the university's Deputy ViceChancellor for Student Affairs. The Head of Admissions Office is simultaneously concerned about the cost of running the admissions process, but equally as much by the fact that the university is losing talented admission candidates to competing universities. Regarding the costs, the process owner reports that each instance of the admission process generates e 100 in labor cost, including the time spent by the admissions office as well as the time spent by the academic committees responsible for assessing and ranking the applications. The admissions office additionally pays a fee of e 30 to an external agency to verify the validity and equivalence of each submitted diploma, plus e 20 per submitted application to the provider of the online application system that students use to submit and track their applications. The university's marketing office additionally spends e 100 in marketing per application. The university charges to the applicant a non-reimbursable application fee of e 100 per application. As discussed in Exercise 6.2 (page 224), out of 3,000 applications only 300 applicants end up joining a study program. The remaining students drop out during the process for the reasons enumerated in Exercise 6.2. Regarding the loss of candidates during the admission process, the process owner is particularly concerned about the relatively high number of applicants who receive an admission offer but do not accept it. Specifically, 30% of applicants who receive 6.3 Stakeholder Analysis and Issue Documentation 229 an offer reject it as mentioned in Exercise 6.2 (page 224) and 30% of those who reject the offer do so in favor of a competing university. You are tasked with doing an analysis of the above process in order to come up with a list of issues. Given the description of the process in Exercise 1.1 (page 5) and the information given above, prepare a plan including: The list of stakeholders you would interview (justify your choice). For each stakeholder, discuss what types of issues you would expect him or her to raise (hypothesized issues) and what questions you could ask to each stakeholder in order to determine if these hypothesized issues indeed exist, and if so, what is their impact. Consider the Graduate Student Admission Process. Which types of waste can you identify in this process? Be exhaustive, identify all waste in the process (a waste type may occur multiple times in the process) and briefly describe (one sentence or a bullet point) why you consider something waste.