Let's analyze how people make toast. Transcript of "Got a wicked problem? First, tell me how she/he makes toast"TED Talk Subtitles and Transcript: Making toast doesnt sound very complicated -- until someone asks to draw the process, step by step. Tom Wujec loves asking people and teams to draw how they make toast because the process reveals unexpected truths about how we can solve our biggest, most complicated problems at work. Learn how to run this exercise yourself, and hear Wujecs surprising insights from watching thousands of people draw toast. (Submit a one to two-page document with an appropriate title, he/she individual steps total along with a summary paragraph, Include what specific underlying competencies were used with support content and at least one AHA moment that relates directly to the BA profession and processes (5-7 sentence summary). Thank you.