Let's assume that you are having an issue at work. You are aware of an employee who is not performing their job appropriately. This individual is basically following the policy and procedures but at a bare minimum. As a result, the quality of work is not really adequate and customers are not happy but do not complain because they are afraid of repercussions. What framework will you use to solve this? How will the framework change the decision you would have made when you did not use a framework?