• Let's assume that you are Mike, and Susan has sent you an email as below. As a manger with a degree in HRM or Business, how you communicate and make arguments on HRM issues with call center employees working remotely from home, when replying to Susan?

"Email from Susan Woods (VP of HRM):

Hi Mike, I just talked with our CEO, James Cook, and he is considering to have our call center employees to work remotely from home. He thinks that we can save a substantial amount of money on our real estates by getting rid of call centers. But at the same time, he is worried that call center employees may not as perform as well under the environment of the manager overseeing their work. But my guess is that our HRM Division will eventually have to come up with the teleworking plan for our call center employees. But at this point, I want to first ask for your opinion on teleworking. Do you think this will benefit the company or not? What is your opinion as our HR manager on this issue? Sincerely, Susan"