Letter to Dissatisfied student (1) Outline issues regarding student rights and student disciplinary issues both personal and academic.

2 This assignment requires you to draft an action items checklist letter to the student in the following scenario:

Shelly Elliot a student at your higher learning institution, has contacted you to complain that her instructor is disorganized. Shelly does not understand what is going on in this course. Shelly thinks her required textbook is useless and she says her instructor isn't using it anyway. Shelly missed the first class and a subsequent class before expressing her concerns to you. She is currently failing the class. She wants to withdraw from the course after the add/drop deadline with a full refund of tuition and receive a full refund for the cost of the textbook. If you don't comply with her requests she is threatening to complain to the government. You suspect other students are doing fine and the instructor may not be using the required textbook as his main source for teaching materials,

2 First draft a checklist of steps you would take top investigate the claims and data you would collect to prepare your response.

3 Next write a 500 or 1000 letter to Shelly from the perspective of a university staff member in an academic role.

List References and Sources to compare to.