The company I choose to discuss was Cold Stone Creamery. This American international ice cream parlor chain was established in 1988 in Tempe, Arizona by Donald and Susan Southerland. It is owned and operated by Kahala Brands. It has 929 domestic locations and operates a total of more than 1500 locations in 20 countries. The fast food franchise also guarantees a safe, healthy, conducive, customer friendly and enriching environment f