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Level 3 Ticket 1 : Assignee: Open Raised by: Michelle Silva, Brand Strategist Category: Network Infrastructure Priority: Med Message: I can't reach the site www
Level Ticket :
Assignee: Open
Raised by: Michelle Silva, Brand Strategist
Category: Network Infrastructure
Priority: Med
Message:
I can't reach the site wwwpinterest.com on my machine. My colleague in the next office said he also cannot access the internet using Firefox. I know some network guys installed a new wireless router in the office last night as I spoke to them when I was leaving. Could that have something to do with it
FollowUp from Help Desk Associate Jen:
I looked up the new wireless router networking settings I am displaying below. Do you know what is wrong?
For the ticket:
Identify the problem.
Establish a theory of probable cause.
Evaluate the theory to determine the actual cause.
Establish a plan of action to resolve the problem and implement the solution.
Answer Criteria:
: Articulate the main idea and purpose of a communication.
: Present ideas in a clear, logical order appropriate to the task.
: Integrate appropriate credible sources to illustrate and validate ideas.
: Identify the issue or problem under consideration.
: State conclusions or solutions clearly and precisely.
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