List and briefly describe $(5)$ dimensions used to judge the quality of tangible products.

The following cost of quality data were collected at the installment loan

department of the ABC Bank.

Loan Processing

Run credit checks: $$2,675\mathrm{.}01$

Review documents: $$3,000\mathrm{.}63$

Make document corrections; gather additional information: $$1,032\mathrm{.}65$

Prepare tickler file; review and follow up on titles,

insurance, second meetings: $$155\mathrm{.}75$

Review all output: $$2,243\mathrm{.}62$

Correct rejects and incorrect output: $$425\mathrm{.}00$

Reconcile incomplete collateral report: $$78\mathrm{.}34$

Handle dealer problem calls; address associate problems;

research and communicate information: $$2,500\mathrm{.}00$

Compensate for system downtime: $$519\mathrm{.}01$

Conduct training: $$1,500\mathrm{.}00$

Loan Payment

Receive, inspect, and process payments: $$800\mathrm{.}00$

Respond to inquiries when no coupon is presented with payments:

$$829\mathrm{.}65$

Loan Payoff

Receive, inspect, and process payoff and release documents: $$224\mathrm{.}99$

Research payoff problems: $$15\mathrm{.}35$

a$.$ Classify these data into the appropriate cost of quality categories and calculate the

total cost of each category.

b$.$ Create a Pareto chart for the categories and interpret the results.

c$.$ What suggestions would you make to management?