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List and explain the various concepts involved in the delivery of customer service. In this discussion board, you are asked to research and define at

List and explain the various concepts involved in the delivery of customer service.

In this discussion board, you are asked to research and define at least five technical terms.

Focus on the following to formulate your posting and to respond to others.

1.Research and define at least five (5) of the technical terms introduced in this lesson.Identify how these terms impact customer service.

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