1. List and prioritize the top three goals you want to accomplish 
2. Design a brief opening statement
3. List the major points of information you want to convey to the audience
4. Design a brief closing statement

Managers must be able to develop a clear presentation method, express ideas, and deliver solutions to business problems. This exercise requires you to develop a presentation to be attended by store employees, merchants, and executive leadership.  this should show meaningful touch points that are specific to each attendee's perspective of the business.

• You have a new idea for enhancing customer service and believe your idea will benefit both your company's stores and customers. Consider these ideas to get you started: a sales contest, an advertising or marketing campaign, or an in-store event that involves employees and/or vendors.
  • Use the communication models, processes, and techniques, and the skills have been practiced