List any four features of a good customer support. [2 marks] Do you need a consent from your client to remotely access their computer and printer, why? [2 marks] What are the hardware components of a computer (at least four)? [2 marks] Specify any three functions of a modern industrial printer; and 'MUST HAVE' features of modern SOHO router. [6 marks] Put the given troubleshooting steps into right order if there is no sound from your speaker. [Check the volume control, check the power supply of speaker, ensure speaker is connected to computer, check and update device driver] [2 marks] How will you deal with a customer, who complains about a brand-new printer that is failing to print? [50-80 words, 6 marks]