* List four variables used in custemerr satiofactien surveys. 4 Describe two things a company can do to kecp the costomer satisfied. s. Explain why maintaining custemer satisfaction is more difficelt as a company increases in size and expands its locations. 4. Why de cempanies use training to maintain customer satisfaction? 7. Explain the importance of going beyond customer satisfactioe. PTEC 112 - Oulity Manarcment