1. List the 4 most important KSA's to be successful for the administrative trainee position
2. For each KSA, develop one interview question
   1. Keep in mind the importance of behavioral and situational questions
   2. Refer to course material in designing the questions
   3. Justify why that question is important, using supporting information from the scenario
3. For each question, identify an ideal answer and a poor answer that a job candidate would give in an interview. This helps interviewers so they can develop a scoring key for how to grade answers in a standardized way to improve interview validity.

Discuss the case within your group and post your final answer on the discussion board by the deadline.

The director of college recruiting for Duro Insurance Company is presently recruiting college students for its administrative trainee program. The one-year training program involves a combination of on-the-job training and formal classroom training. Upon successful completion of the training, a candidate is assigned a position as assistant department supervisor.

Duro Insurance Company ranks in the top 15 percent of life insurance companies nationally with in-force insurance in excess of $6 billion. Duro markets all forms of insurance, bonds, and pension products on an individual and group basis. More recently, the company added diversified financial service, including discount brokerage services, real estate financing, and mutual funds. The company is divided into six major divisions (Employee Benefits, Commercial Insurance, Individual Life, Automobile, Homeowners, and Diversified Financial Services) and functionally into several major operating departments: Sales, Underwriting, Administrative, Loss Prevention, Actuarial, Claims, Legal, Financial and Investments, Advertising and Public Relations, Personnel, and Research and Policy Development. Duro has over 25, 000 employees and more than 300 field offices throughout the country. Management at each field office consists of a manager, several department heads, and their assistants. The company has enjoyed a pattern of steady growth and expansion over the years.

Job Description for Administrative Trainee

1. Handle day-to-day administration of field office, including direct supervision of office clerks.
2. Plan and oversee the use of space, furniture, and equipment on a continuing basis and recommend changes as necessary.
3. Supervise computer processing operations for issuing and servicing insurance policies, including claims.
4. Implement and maintain accounting and collection procedures.

The trainee works closely with the department head in learning these duties.

Job Qualifications

1. BS/BA with business management background (knowledge of accounting desired).
2. Ability to communicate effectively
3. Ability to handle detail
4. Ability to plan and direct activities of subordinate personnel
5. Demonstrated leadership potential
6. Knowledge of computers and software packages including Microsoft Office

Additional Job Data

1. The trainee position reports directly to a department head
2. Expected career progression is to assistant department supervisor (1-2 years) and, with continued development, to department head (4-5 years after supervisory assignment)
3. The position requires relocation
4. The company offers competitive salaries and benefits, including a tuition repayment plan and in-house career planning and development