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List the five components of (EQ) Emotional Intelligence (2022, de Janasz, Dowd and Schneider, p. 71). Next, describe how Emotional Intelligence helps to manage business

List the five components of "(EQ) Emotional Intelligence" (2022, de Janasz, Dowd and Schneider, p. 71). Next, describe how Emotional Intelligence helps to manage business relationships with customers in Audible's Sound Idea case study.

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