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Long story short. Larry said, you Define the problem, Measure where you stand, Analyze where the problem starts, Improve the situation, and Control the new

"Long story short." Larry said, "youDefinethe problem,Measurewhere you stand,Analyzewhere the problem starts,Improvethe situation, andControlthe new process to confirm that it's fixed -DMAIC, orDumbManagersAlwaysIgnoreCustomers."

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