lou are the owner of Orion Project Services Ltd (OPS). Your company has won the bid to execute a multi-million project to implement a new customer relationshio manadement system at Grace Kennedy Company Limited (Grace). Grace has an inadequate customer knowledge database for its group of companies. There is often duplicated and inaccurate customer profile information as a result, it has experienced lost revenue potential and a slight reduction in organizational productivity. Therefore, the implementation of a centralized customer relationship management (CRM) software will help Grace with its issues. If the CRM software project is implemented it will help to keep and maintain customer data, report about project situations, and adapt the input data to develop the business in alignment with Grace's strategic goals. As the project Manager: 1. Outline four (4) deliverables during the implementation of this project. 2. Do you think Project Management is essential in today's society? Why