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Loyal consumers have found numerous uses for WD - 4 0 lubricating spray beyond what its manufacturer intended. For example, some people use the product

Loyal consumers have found numerous uses for WD-40 lubricating spray beyond what its manufacturer intended. For example, some people use the product as an insect killing spray. A few years ago, its manufacturer ran a contest asking people to send in ways that they used the product. By capitalizing on the unforeseen ways its product gets used, the WD-40 manufacturer could implement a strategy.
Select one:
a. market penetration
b. market development
c. product development
d. diversification
e. product penetration
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