Lucy Jordan intends to go bushwalking in the Grampians (rugged bushland of western Victoria) but does not have the appropriate boots. She goes to Catmandoo and, after explaining her situation to Nathan, the shop's manager and most experienced bushwalker, she buys a pair of Evergrips, the boots he recommends. The boots are industrial strength steel-tipped boots. However they prove to be unsuitable. They do not grip well and the stitching begins to fall apart after a couple of days walking. When she returns to Melbourne she takes the boots to Catmandoo and demands a refund. Nathan points to the clause above the front door: "the Consumer Guarantees do not apply in this store." And, he says, "these are industrial boots, used by tradies - you're not even a consumer under the law". Advise Lucy of her rights under the ACL.