lus to explore the ll programs in business that are avail able online. Are e-learning programs offered online or APPLICATION EXERCISES 9-15. EXCEL APPLICATION: Top Talent Top Talent Employment Services provides both tempo- Recall 9-16 Top T and permanent employees to clients in a tri-state area. rary Top Talent uses an online customer satisfaction survey that Now h makes it easy for clients to provide feedback about the ser- an expe vices and the employees provided by Top Talent. Jill Simons, of its p sales and marketing manager at Top Talent, has asked you to using a analyze the survey data from the last three months to identify of thes areas of company performance that may need improvement. access Download the Top Talent Survey Excel file Ch09Ex01 and the Top provide descriptive statistics (mean, mode, minimum, maxi sheets t at the b mum, standard deviation) for each survey item 1 to calculate statistics. Create a line chart to display the of exper ve shown the greatest improvement in customer satisfac- er satisfaction? survey results (the means of all survey items). Which areas FIGURE 9-24 Access database for Top Talent. Employees Employee Name Phone y Employee lus to explore the ll programs in business that are avail able online. Are e-learning programs offered online or APPLICATION EXERCISES 9-15. EXCEL APPLICATION: Top Talent Top Talent Employment Services provides both tempo- Recall 9-16 Top T and permanent employees to clients in a tri-state area. rary Top Talent uses an online customer satisfaction survey that Now h makes it easy for clients to provide feedback about the ser- an expe vices and the employees provided by Top Talent. Jill Simons, of its p sales and marketing manager at Top Talent, has asked you to using a analyze the survey data from the last three months to identify of thes areas of company performance that may need improvement. access Download the Top Talent Survey Excel file Ch09Ex01 and the Top provide descriptive statistics (mean, mode, minimum, maxi sheets t at the b mum, standard deviation) for each survey item 1 to calculate statistics. Create a line chart to display the of exper ve shown the greatest improvement in customer satisfac- er satisfaction? survey results (the means of all survey items). Which areas FIGURE 9-24 Access database for Top Talent. Employees Employee Name Phone y Employee